{"id":3120,"date":"2026-04-16T09:55:43","date_gmt":"2026-04-16T09:55:43","guid":{"rendered":"https:\/\/moresults.pt\/?page_id=3120"},"modified":"2026-04-17T14:56:52","modified_gmt":"2026-04-17T14:56:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/moresults.pt\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3120\" class=\"elementor elementor-3120\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3e5f43 e-con-full e-flex e-con e-parent\" data-id=\"d3e5f43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56ab7ee elementor-widget elementor-widget-heading\" data-id=\"56ab7ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4e37d1 elementor-widget elementor-widget-text-editor\" data-id=\"a4e37d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"font-size:18px;font-weight:400;line-height:1.6;margin:0;\">\nFind below the frequently asked questions about the \n<a href=\"\/en\/painel-pinta-damarelo\/\" style=\"color:inherit;text-decoration:none;\">\nPinta d\u2019Amarelo Panel\n<\/a>\n<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5a5184 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d5a5184\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb9e8d2 e-con-full e-flex e-con e-parent\" data-id=\"cb9e8d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fba9c8 elementor-widget elementor-widget-html\" data-id=\"1fba9c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n.faq-minimal {\n  max-width: 800px;\n  margin: 0 auto;\n  padding: 0 20px;\n}\n\n.faq-item {\n  border-bottom: 1px solid #e6e6e6;\n}\n\n.faq-question {\n  cursor: pointer;\n  padding: 22px 34px 22px 0;\n  font-size: 18px;\n  font-weight: 600;\n  line-height: 1.45;\n  color: #111111;\n  position: relative;\n}\n\n.faq-question::after {\n  content: \"+\";\n  position: absolute;\n  right: 0;\n  top: 50%;\n  transform: translateY(-50%);\n  font-size: 22px;\n  line-height: 1;\n  color: #ceba42;\n}\n\n.faq-item.active .faq-question::after {\n  content: \"\u2013\";\n}\n\n.faq-answer {\n  max-height: 0;\n  overflow: hidden;\n  transition: max-height 0.35s ease, padding-bottom 0.35s ease;\n  font-size: 16px;\n  line-height: 1.75;\n  color: #555555;\n  padding-right: 34px;\n}\n\n.faq-item.active .faq-answer {\n  max-height: 1200px;\n  padding-bottom: 22px;\n}\n\n.faq-question:hover {\n  opacity: 0.78;\n}\n\n@media (max-width: 767px) {\n  .faq-minimal {\n    padding: 0 24px;\n  }\n\n  .faq-question {\n    font-size: 16px;\n    line-height: 1.5;\n    padding: 18px 28px 18px 0;\n  }\n\n  .faq-question::after {\n    font-size: 20px;\n    right: 0;\n  }\n\n  .faq-answer {\n    font-size: 15px;\n    line-height: 1.7;\n    padding-right: 10px;\n  }\n\n  .faq-item.active .faq-answer {\n    padding-bottom: 18px;\n  }\n}\n<\/style>\n\n<div class=\"faq-minimal\">\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">Who can participate in the panel?<\/div>\n    <div class=\"faq-answer\">\n      Anyone can sign up, as long as they complete their profile.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">Is participation mandatory?<\/div>\n    <div class=\"faq-answer\">\n      No. Participation is always voluntary.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">How often will I receive invitations?<\/div>\n    <div class=\"faq-answer\">\n      It depends on your profile and the needs of each study.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">How do I know if I\u2019ve been selected for a study?<\/div>\n    <div class=\"faq-answer\">\n      You will receive an email invitation when a study that matches your profile becomes available. You can also check if you have surveys available on portalpinta.pt under \u201cMy surveys\u201d.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">What happens if I don\u2019t respond to an invitation?<\/div>\n    <div class=\"faq-answer\">\n      Nothing. Participation is always optional, and you can choose to take part only in the studies that interest you.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">Why was I excluded from a study after starting it?<\/div>\n    <div class=\"faq-answer\">\n      Some studies have specific criteria. Even after starting, you may not meet all the requirements, in which case the questionnaire will end automatically.\n    <\/div>\n  <\/div>\n\n<div class=\"faq-item\">\n  <div class=\"faq-question\">Is my data protected?<\/div>\n  <div class=\"faq-answer\">\n    Yes. Your data is handled confidentially and in accordance with the \n    <a href=\"https:\/\/diariodarepublica.pt\/dr\/detalhe\/lei\/58-2019-123815982\" target=\"_blank\" rel=\"noopener\">\n      applicable legislation.\n    <\/a>.\n  <\/div>\n<\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">Is participation paid?<\/div>\n    <div class=\"faq-answer\">\n      In general, yes. Most studies include rewards, which are specified in the invitation.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">How can I check how many points I have?<\/div>\n    <div class=\"faq-answer\">\n      After logging in to portalpinta.pt, this information is immediately visible.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">How can I redeem points for vouchers?<\/div>\n    <div class=\"faq-answer\">\n      Once you have 100 points or more, you can start redeeming them for available vouchers. On portalpinta.pt, go to \u201cRedeem points\u201d and choose the voucher and desired amount.<br><br>\n      Each point is worth \u20ac0.05. For example, 100 points equal \u20ac5, 200 points equal \u20ac10, and so on.<br><br>\n      With some partners, the number of points required may be higher than the voucher\u2019s face value.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">How long does it take to receive the voucher?<\/div>\n    <div class=\"faq-answer\">\n      After your request, the voucher is generally sent immediately.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">Do I need to complete my profile?<\/div>\n    <div class=\"faq-answer\">\n      Yes. Completing your profile is essential to start participating. In addition to earning points when you first fill it out, only a complete profile allows you to receive invitations to studies.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">Can I stop participating in the panel?<\/div>\n    <div class=\"faq-answer\">\n      Yes. You can stop participating at any time by deleting your account or simply choosing not to respond to invitations.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">How can I change my password?<\/div>\n    <div class=\"faq-answer\">\n      On portalpinta.pt, go to \u201cMy profile\u201d and then to the \u201cChange password\u201d tab.\n    <\/div>\n  <\/div>\n\n<\/div>\n\n<script>\ndocument.querySelectorAll(\".faq-question\").forEach(item => {\n  item.addEventListener(\"click\", () => {\n    const parent = item.parentElement;\n    parent.classList.toggle(\"active\");\n  });\n});\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53b8d0f e-flex e-con-boxed e-con e-parent\" data-id=\"53b8d0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-befb1bc elementor-widget elementor-widget-text-editor\" data-id=\"befb1bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">These frequently asked questions help clarify common doubts. If you didn\u2019t find the answer you were looking for:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68350a8 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"68350a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/contactos\/#formulario\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Perguntas Frequentes Consulte abaixo as perguntas frequentes sobre o Painel Pinta d\u2019Amarelo Quem pode participar no painel? Qualquer pessoa pode [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3120","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/moresults.pt\/en\/wp-json\/wp\/v2\/pages\/3120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moresults.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moresults.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moresults.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moresults.pt\/en\/wp-json\/wp\/v2\/comments?post=3120"}],"version-history":[{"count":47,"href":"https:\/\/moresults.pt\/en\/wp-json\/wp\/v2\/pages\/3120\/revisions"}],"predecessor-version":[{"id":3342,"href":"https:\/\/moresults.pt\/en\/wp-json\/wp\/v2\/pages\/3120\/revisions\/3342"}],"wp:attachment":[{"href":"https:\/\/moresults.pt\/en\/wp-json\/wp\/v2\/media?parent=3120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}