{"id":3120,"date":"2026-04-16T09:55:43","date_gmt":"2026-04-16T09:55:43","guid":{"rendered":"https:\/\/moresults.pt\/?page_id=3120"},"modified":"2026-04-16T11:10:51","modified_gmt":"2026-04-16T11:10:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/moresults.pt\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3120\" class=\"elementor elementor-3120\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3e5f43 e-con-full e-flex e-con e-parent\" data-id=\"d3e5f43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56ab7ee elementor-widget elementor-widget-heading\" data-id=\"56ab7ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Perguntas Frequentes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4e37d1 elementor-widget elementor-widget-text-editor\" data-id=\"a4e37d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Esclare\u00e7a as principais d\u00favidas sobre a participa\u00e7\u00e3o no Painel Pinta d\u2019amarelo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5a5184 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d5a5184\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb9e8d2 e-con-full e-flex e-con e-parent\" data-id=\"cb9e8d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fba9c8 elementor-widget elementor-widget-html\" data-id=\"1fba9c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n.faq-minimal {\n  max-width: 800px;\n  margin: 0 auto;\n  padding: 0 20px;\n}\n\n.faq-item {\n  border-bottom: 1px solid #e6e6e6;\n}\n\n.faq-question {\n  cursor: pointer;\n  padding: 22px 34px 22px 0;\n  font-size: 18px;\n  font-weight: 600;\n  line-height: 1.45;\n  color: #111111;\n  position: relative;\n}\n\n.faq-question::after {\n  content: \"+\";\n  position: absolute;\n  right: 0;\n  top: 50%;\n  transform: translateY(-50%);\n  font-size: 22px;\n  line-height: 1;\n  color: #ceba42;\n}\n\n.faq-item.active .faq-question::after {\n  content: \"\u2013\";\n}\n\n.faq-answer {\n  max-height: 0;\n  overflow: hidden;\n  transition: max-height 0.35s ease, padding-bottom 0.35s ease;\n  font-size: 16px;\n  line-height: 1.75;\n  color: #555555;\n  padding-right: 34px;\n}\n\n.faq-item.active .faq-answer {\n  max-height: 1200px;\n  padding-bottom: 22px;\n}\n\n.faq-question:hover {\n  opacity: 0.78;\n}\n\n@media (max-width: 767px) {\n  .faq-minimal {\n    padding: 0 24px;\n  }\n\n  .faq-question {\n    font-size: 16px;\n    line-height: 1.5;\n    padding: 18px 28px 18px 0;\n  }\n\n  .faq-question::after {\n    font-size: 20px;\n    right: 0;\n  }\n\n  .faq-answer {\n    font-size: 15px;\n    line-height: 1.7;\n    padding-right: 10px;\n  }\n\n  .faq-item.active .faq-answer {\n    padding-bottom: 18px;\n  }\n}\n<\/style>\n\n<div class=\"faq-minimal\">\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">Quem pode participar no painel?<\/div>\n    <div class=\"faq-answer\">\n      Qualquer pessoa pode inscrever-se, desde que complete o seu perfil.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">A participa\u00e7\u00e3o \u00e9 obrigat\u00f3ria?<\/div>\n    <div class=\"faq-answer\">\n      N\u00e3o. A participa\u00e7\u00e3o \u00e9 sempre volunt\u00e1ria.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">Com que frequ\u00eancia recebo convites?<\/div>\n    <div class=\"faq-answer\">\n      Depende do seu perfil e das necessidades dos estudos.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">Como sei se fui selecionado para um estudo?<\/div>\n    <div class=\"faq-answer\">\n      Receber\u00e1 um convite por email quando houver um estudo adequado ao seu perfil. No portalpinta.pt tamb\u00e9m poder\u00e1 verificar se tem question\u00e1rios dispon\u00edveis em \u201cOs meus surveys\u201d.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">O que acontece se n\u00e3o responder a um convite?<\/div>\n    <div class=\"faq-answer\">\n      Nada. A participa\u00e7\u00e3o \u00e9 sempre opcional e pode escolher participar apenas nos estudos que lhe interessam.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">Porque \u00e9 que fui exclu\u00eddo de um estudo ap\u00f3s come\u00e7ar?<\/div>\n    <div class=\"faq-answer\">\n      Alguns estudos t\u00eam crit\u00e9rios espec\u00edficos. Mesmo ap\u00f3s iniciar, pode n\u00e3o cumprir todos os requisitos e, nesse caso, o question\u00e1rio termina automaticamente.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">Os meus dados est\u00e3o protegidos?<\/div>\n    <div class=\"faq-answer\">\n      Sim. Os dados s\u00e3o tratados com confidencialidade e de acordo com a legisla\u00e7\u00e3o aplic\u00e1vel.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">A participa\u00e7\u00e3o \u00e9 paga?<\/div>\n    <div class=\"faq-answer\">\n      De forma geral, sim. A maioria dos estudos inclui recompensas, que s\u00e3o indicadas no convite.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">Como posso saber quantos pontos tenho?<\/div>\n    <div class=\"faq-answer\">\n      Ap\u00f3s o login no portalpinta.pt, esta informa\u00e7\u00e3o est\u00e1 imediatamente vis\u00edvel.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">Como posso trocar pontos por vouchers?<\/div>\n    <div class=\"faq-answer\">\n      Quando obtiver 100 pontos ou mais, pode come\u00e7ar a troc\u00e1-los pelos vouchers dispon\u00edveis. No portalpinta.pt, v\u00e1 a \u201cResgatar pontos\u201d e escolha o voucher e o valor pretendido.<br><br>\n      Cada ponto equivale a 0,05\u20ac. Por exemplo, 100 pontos correspondem a 5\u20ac, 200 pontos a 10\u20ac, e assim sucessivamente.<br><br>\n      Em alguns parceiros, o n\u00famero de pontos necess\u00e1rio pode ser superior ao valor facial do voucher.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">Quanto tempo demora a receber o voucher?<\/div>\n    <div class=\"faq-answer\">\n      Ap\u00f3s o pedido, o envio do voucher \u00e9, de forma geral, imediato.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">Preciso de completar o meu perfil?<\/div>\n    <div class=\"faq-answer\">\n      Sim. Completar o perfil \u00e9 essencial para come\u00e7ar a participar. Para al\u00e9m de receber pontos logo no preenchimento inicial, s\u00f3 com o perfil completo poder\u00e1 receber convites para estudos.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">Posso deixar de participar no painel?<\/div>\n    <div class=\"faq-answer\">\n      Sim. Pode deixar de participar a qualquer momento, bastando para isso remover a sua conta ou deixar de responder aos convites.\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-item\">\n    <div class=\"faq-question\">Como posso alterar a minha palavra-passe?<\/div>\n    <div class=\"faq-answer\">\n      No portalpinta.pt, v\u00e1 a \u201cMeu perfil\u201d e depois ao separador \u201cAlterar palavra-passe\u201d.\n    <\/div>\n  <\/div>\n\n<\/div>\n\n<script>\ndocument.querySelectorAll(\".faq-question\").forEach(item => {\n  item.addEventListener(\"click\", () => {\n    const parent = item.parentElement;\n    parent.classList.toggle(\"active\");\n  });\n});\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53b8d0f e-flex e-con-boxed e-con e-parent\" data-id=\"53b8d0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-befb1bc elementor-widget elementor-widget-text-editor\" data-id=\"befb1bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">N\u00e3o encontrou a resposta que procurava?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68350a8 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"68350a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/contactos\/#formulario\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Fale connosco<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Perguntas Frequentes Esclare\u00e7a as principais d\u00favidas sobre a participa\u00e7\u00e3o no Painel Pinta d\u2019amarelo. Quem pode participar no painel? Qualquer pessoa [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3120","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/moresults.pt\/en\/wp-json\/wp\/v2\/pages\/3120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moresults.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moresults.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moresults.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moresults.pt\/en\/wp-json\/wp\/v2\/comments?post=3120"}],"version-history":[{"count":31,"href":"https:\/\/moresults.pt\/en\/wp-json\/wp\/v2\/pages\/3120\/revisions"}],"predecessor-version":[{"id":3156,"href":"https:\/\/moresults.pt\/en\/wp-json\/wp\/v2\/pages\/3120\/revisions\/3156"}],"wp:attachment":[{"href":"https:\/\/moresults.pt\/en\/wp-json\/wp\/v2\/media?parent=3120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}